Frequently asked questions
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can create an account or check out as a guest.
Can I change or cancel my order after it’s been placed?
We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible at support@kawapop.com.au. We’ll do our best to accommodate your request.
Shipping
What are your shipping options and rates?
Standard Shipping: Flat fee of $9.95
Express Shipping: Flat fee of $19.95
Free Shipping: Free standard shipping within Australia is available on orders over $60
Processing Time: Typically within 72 hours, up to 5 business days in rare cases
Delivery Timeframes: Standard Shipping (2-8 business days), Express Shipping (1-4 business days)
Domestic Shipping Only: Currently, we only ship within Australia
For more details please see our shipping policy.
How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Products
Are your products authentic?
Yes, we ensure that all our products are authentic and sourced from reputable suppliers. Your satisfaction and trust are our top priorities.
Do you restock sold-out items?
We strive to keep popular items in stock, but availability can vary. Sign up for our newsletter or follow us on social media for updates on restocks and new arrivals.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of receipt for items that are unused and in their original packaging. Please visit our Returns & Exchanges page for more details.
How do I return or exchange an item?
To initiate a return or exchange, please contact our customer service team at support@kawapop.com.au with your order number and reason for the return. We’ll provide you with instructions on how to proceed.
Account & Payment
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your shipping information for faster checkout in the future.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.
Couldn't find your answer?
We’re here to help! If you didn’t find what you were looking for, reach out to us directly at support@kawapop.com.au or use the button below. Our team is ready and eager to assist you.